Westpac is Australia’s first bank and oldest company, one of four major banking organisations in Australia.

Westpac continues to make progress in a number of areas where we believe we can help create positive social, economic and environmental impact.

Continued to offer financial health check programs for superannuation members, including the digital Wealth Review tool and My Wellbeing online portal:

• Delivered a range of financial literacy programs to individuals, businesses, not-for-profit organisations and community groups through Westpac’s Davidson Institute in Australia
• Delivered financial capability communications for different demographic segments including for young Australians, in partnership with Year 13 women, via Ruby Connection; and older Australians.
• Developed a Vulnerable Customer Standard to provide guidance to staff when supporting customers in vulnerable circumstances.
• Assisted over 1,700 customers since launching the Priority Assist team to support customers experiencing vulnerable circumstances
• including domestic and family violence and financial abuse:
  • Enhanced our series of Life Moments tools and resources to assist customers and their families going through challenging circumstances such as the loss of a loved one, divorce or separation, with over 125,000 visits to the Life Moments web page.
  • Supported over 4,500 Indigenous Australians since the establishments in December 2018 of a dedicated Customer Care team to support remote Indigenous communities.
  • Continued to embed the requirements of our updated Sustainability Risk Management Framework.
  • Announced first green loan developed for the superannuation sector, specifically for Local Government Property Fund (LGPF), managed by Local Government Super (LGS).