In 2020, Westpac NZ demonstrated both financial strength and a commitment to social responsibility in New Zealand by introducing a range of measures to support customers and communities. These measures include:

1. Offering six-month repayment deferrals for mortgages and personal loans.
2. Providing lending through new Business Support Loans, in partnership with the Government, as well as emergency overdrafts and other support.
3. Waiving contactless debit fees for eligible existing customers for six months.
4. Temporarily waiving minimum monthly merchant service fees for all businesses.
5. Donating an additional $1 million to rescue helicopters to address the fundraising deficit caused by COVID-19.

Westpac NZ has granted mortgage or personal loan repayment relief to 22,118 customers on loans totaling $7.0 billion. Additionally, the bank has provided $1.4 billion of new lending to 1,129 business customers, converted $1.4 billion of business loans for 1,560 business customers to interest-only or reduced repayments, and received more than 600 applications for Business Support Loans offered through the Government’s Business Finance Guarantee Scheme.